Shipping policy
At Jolly Lolly Ice lolly, our goal is to make sure your favorite products reach you quickly, safely, and hassle-free. The following policy outlines how we process, ship, and handle your orders within Pakistan.
1. Where We Deliver
We currently deliver only within Pakistan. Our trusted delivery partners — Leopards, Postex, and Barqraftaar — work hard to ensure your package arrives on time and in good condition.
2 Delivery Timeframes
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Processing: Orders are prepared for shipment within 1–2 business days after payment confirmation.
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Transit: Once shipped, deliveries typically take 4–5 business days, depending on your location and courier efficiency.
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Peak Seasons: During holidays or high-demand periods, delivery times may extend by 1–2 extra business days.
3 Shipping Fees
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Standard Rate: PKR 𝟵𝟵 per order.
4 Order Tracking
If you’d like to track your order, simply email us at jollylollypk@gmail.com after your order is shipped, and we’ll provide your tracking details.
5 Areas We Cannot Ship To
We deliver to all locations in Pakistan that are serviceable by Leopards, Postex, and Barqraftaar. If they do not cover your area, we will contact you to discuss alternatives.
6 Damaged or Missing Shipments
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Damaged Items: If your order arrives damaged, notify us within 7 days so we can arrange a replacement or return.
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Lost Parcels: In the rare event of a lost shipment, we will reship your order or issue a refund (for prepaid orders).
7 Need Help?
If you have questions or concerns about your delivery, reach out to us at:
📧 𝗷ollylollypk@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
📞 +𝟵𝟮3330600825